Terms & BAA

These Terms of Service (“Terms”) form a binding agreement between AllyExporter LLC (“we,” “us,” or “our”) and the business or other authorized user accepting these Terms (“you” or “your”).

In these Terms, the “Service” means the Missed Calls Dental website, software, AI call answering, Workspace tools, messaging features, and related services.

The Service is intended for dental practices and other authorized business users. If you accept these Terms on behalf of a business, you confirm that you are authorized to bind that business to these Terms.

Service

The paid subscription to the Service provides AI call answering and Workspace tools, which may include an MCD AI number, patient request capture, call transcripts and summaries, and related setup and support features (the “Core Service”).

SMS follow-up is a separate additional feature. For the included toll-free number, it is available at no additional subscription cost only after required business texting registration or verification is approved and all readiness requirements are met. When active, each active location includes 1,000 SMS segments per monthly billing period; additional SMS usage is charged at the rate shown during signup or in your account. Optional local numbers may carry separately disclosed registration, compliance, and number charges.

We retain text transcripts and summaries generated from calls processed through the Service. We do not retain call audio recordings. You are responsible for providing any notices and obtaining any consents required for call transcription and communication with your callers.

Accounts and authorized use

You must provide accurate account and business information and keep it current. You are responsible for protecting account credentials, managing authorized users, and all activity performed through your account.

You may use the Service only for legitimate business purposes and in compliance with applicable laws, carrier requirements, and messaging policies.

Trial and paid subscription

The 14-day trial begins when the first MCD AI number is assigned. Adding a payment method alone does not start the trial. When the first number is assigned, you authorize the trial to convert automatically to the paid monthly plan at the end of 14 days and authorize us to charge the saved payment method for the subscription price and applicable usage charges shown during signup or in your account, unless you cancel before the trial ends.

If the included trial AI answered minutes are used before day 14, AI answering pauses. An authorized account user may select “Start paid plan now” to end the trial early and resume AI answering; the plan will not start early without that action. Reaching the trial SMS segment allowance does not end the trial early or stop SMS solely for that reason.

After the trial converts, the subscription renews automatically each month until canceled. Subscription fees are billed in advance for each monthly billing period. You authorize us to charge the saved payment method for the subscription fees, applicable taxes, and usage or other charges disclosed during signup or in your account.

The subscription fee pays for access to the Core Service and for account-specific resources made available for the billing period, including Workspace and assigned MCD AI numbers. It is not a deposit, stored-value account, or pay-as-you-go balance for minutes or messages. Included usage is a plan allowance and has no separate cash value.

The subscription charge is for the Core Service described above and does not depend on SMS availability.

Cancellation and refunds

You may cancel through the available billing flow or by contacting support. An in-app cancellation takes effect only after you complete all required confirmation steps and the final Cancel plan action succeeds. If you contact support, we will confirm when cancellation has been processed.

Cancellation applies to the entire account and immediately stops the Service from handling calls and texts for every location. It stops future subscription renewals but does not reverse charges already paid or incurred. Account settings, staff, history, and billing records are not deleted solely because of cancellation. We do not charge a separate cancellation fee.

Except where required by law or expressly agreed by us in writing, no refund, credit, or proration will be issued for unused time in the current billing period or for unused included usage. This no-refund policy does not prevent the correction of duplicate, erroneous, or unauthorized charges or limit rights that cannot lawfully be waived.

Final usage charges

Cancellation does not waive charges for usage incurred before service ends. AI answered call time and SMS segments above the included allowances are calculated separately for each location at the rates shown during signup or in your account and may be charged to your saved payment method after cancellation. If payment cannot be completed, the amount remains due.

Because some usage records may arrive after cancellation, the final additional usage amount may be finalized after service ends. Only usage incurred before the cancellation cutoff and not already paid or included in a non-void invoice will be charged.

Virtual phone numbers

Virtual phone numbers are provided for use with the Service and remain subject to availability, carrier rules, registration requirements, and platform restrictions. You do not acquire ownership of a number unless a separate written agreement expressly provides otherwise.

SMS registration and availability

U.S. business texting is subject to federal law and carrier messaging requirements. We submit the required registration or verification information on your behalf, but third parties perform the review and authorization. We do not control the decision, timing, or continued authorization. Registration may be delayed or denied, and an existing authorization may be suspended or revoked.

If SMS is unavailable while the Core Service remains available, that SMS unavailability alone does not constitute failure to provide the paid Service and does not entitle you to a price reduction, refund, or credit, except where required by law.

SMS and calling compliance

You are responsible for obtaining any consent required to call, text, or transcribe communications and for honoring opt-out requests.

You may not use the Service for unsolicited marketing, spam, fraud, fake urgency, misleading sender identity, illegal content, or any activity that violates applicable law or carrier policy. The Service supports standard STOP and HELP workflows, but you remain responsible for the legality and appropriateness of your communications.

You may not sell, rent, transfer, or share SMS opt-in data, mobile phone numbers, or messaging consent with third parties for their independent marketing purposes.

Clinic responsibility

You remain responsible for patient relationships, communications, scheduling decisions, clinical decisions, consent practices, privacy notices, and compliance review. Transcripts, summaries, and AI-generated responses may contain errors and should be reviewed when appropriate.

The Service provides communication tools and does not replace front-desk review, professional judgment, or clinic policies.

No medical or emergency service

The Service is not an emergency system and does not provide medical advice, diagnosis, treatment recommendations, prescriptions, or clinical triage. Clinics must instruct patients to call emergency services for emergencies and contact the clinic directly for clinical questions.

Data and privacy

You confirm that you have the necessary rights and lawful basis to provide data to the Service. We may process that data only as necessary to operate, secure, support, and improve the Service, subject to the applicable Privacy Policy and written agreements.

Our Business Associate Agreement (BAA) and HIPAA compliance program are currently in development and are not yet available.

Third-party services

We use third-party providers for messaging, phone numbers, hosting, payments, email, analytics, artificial intelligence, and other infrastructure used to operate the Service. The Service’s availability and delivery may be affected by those providers, carrier networks, recipient devices, filtering, outages, or regulatory requirements.

Service availability

We work to keep the Service reliable but do not guarantee uninterrupted operation, delivery of every message, successful recovery of every missed call, or complete accuracy of every transcript, summary, or AI-generated response.

Suspension or termination

We may suspend or terminate access if the Service is misused, payment fails, required registration or compliance information is missing, or continued use may create legal, carrier, security, or platform risk.

Intellectual property

The Service, software, branding, documentation, and related materials are owned by us or our licensors. These Terms grant only a limited, non-exclusive, non-transferable right to use the Service during an active subscription.

Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, including losses resulting from interrupted service, delayed or blocked communications, inaccurate transcripts or summaries, carrier filtering, missed appointments, or business interruption.

Our total liability arising from the Service will not exceed the amount paid for the Service during the 12 months preceding the event giving rise to the claim.

Electronic acceptance

By selecting a checkbox or button indicating acceptance, you intend to sign these Terms electronically. Your electronic acceptance has the same legal effect as a handwritten signature under the Electronic Signatures in Global and National Commerce Act (“E-SIGN Act”), 15 U.S.C. § 7001 et seq.

You may retain a copy of these Terms by printing or saving this page.

Changes to these Terms

We may update these Terms from time to time. If a change materially affects your rights or obligations, we will provide the account owner with at least 30 days’ advance notice by email sent to the email address registered with the account. The notice will identify the effective date, summarize the material changes, and provide access to the updated Terms.

One notice sent to the account owner’s registered email address applies to all locations and authorized users associated with that account.

Changes will apply prospectively and will not take effect before the date stated in the notice. For existing paid accounts, materially adverse changes will not take effect earlier than the first subscription renewal occurring after the notice period.

Unless applicable law requires affirmative acceptance, your continued access to or use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree, you must cancel your plan and stop using the Service before the effective date. Cancellation does not waive charges incurred before service ends, including any final additional usage.

You are responsible for keeping the account owner’s email address current. We will require affirmative acceptance when applicable law requires it, when an email notice cannot be delivered, or when a change materially expands your payment obligations, authorizes a materially different use of customer data, or materially limits your legal rights.

We may make non-material changes, such as corrections, clarifications, formatting changes, or updates to contact information, by posting the revised Terms with an updated revision date. Non-material changes do not require advance notice or renewed acceptance.

General terms

These Terms and any applicable written service agreement constitute the entire agreement concerning the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver of that provision.

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

Contact

For questions about these Terms or your account, email [email protected].