Common questions
A few things people often ask.
Does my main office number change?
No. Patients keep calling your current office number. Missed or busy calls can be forwarded so the AI can answer.
Is this used for medical advice?
No. The AI does not give medical advice. It answers missed calls, captures what the patient needs, and sends your front desk a call summary.
How fast can we be live?
AI answering can go live as soon as setup is complete. SMS follow-up can start a few days later after carrier approval.
Do we need to handle SMS approval ourselves?
No. We submit the SMS approval for you. You only enter the business details during setup.
What happens if a patient sends STOP?
If a patient replies STOP, texting stops for that number automatically. This helps you stay compliant without extra work.
Can I add another business location?
Yes. Each location has its own business phone number, address, office details, and AI knowledge.
When does billing start?
Your first 14 days are free. Billing starts after the trial unless you cancel.